Refund and Returns Policy - Arbor Home Furniture

Our Commitment

At Arbor Home Furniture, your satisfaction is our priority. We stand behind the quality of every product we sell. If you’re not completely happy with your purchase, please don’t hesitate to get in touch — we’ll work with you to find a fair and timely solution.

1. Return Eligibility

We offer a 7-day return policy from the date of delivery or pickup.

To be eligible for a return, the following conditions must be met:

The return is requested within 7 days of the delivery or pickup date
The item is in its original condition — unused and free from damage caused after delivery
The item is in its original packaging
You have proof of purchase (order confirmation or receipt)
The return has been inspected and approved by our team

The following items are not eligible for return:

Items that have been assembled or installed
Custom or special-order furniture
Items marked as Final Sale
Items damaged due to misuse, improper care, or normal wear and tear
Other exclusions may apply — contact us for clarification

2. How to Initiate a Return

To start a return, please contact us within 7 days of receiving your order:

📞 559-778-6718 ✉️ [email protected]

Please include the following in your message:

Your full name and order number
The item(s) you wish to return
The reason for the return
Photos of the item (required for damaged or defective claims)

Our team will review your request and respond within 2–3 business days with return instructions. All returns are subject to inspection and approval before a refund is issued.

3. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

Your order number
A description of the damage or defect
Clear photos showing the issue

We will arrange for a replacement, repair, or full refund depending on the situation — at no additional cost to you.

4. Wrong Item Received

If you received the wrong item, please contact us immediately at 559-778-6718 or [email protected]. We will arrange for the correct item to be sent and coordinate the return of the incorrect piece at our expense.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Delivery fees are non-refundable

Partial refunds may be issued in cases where:

The item shows signs of use or minor damage not caused during shipping
Original packaging is missing

We reserve the right to decline a refund if the item does not meet our return eligibility criteria.

6. Return Shipping & Fees

For returns due to our error (wrong item, defective, or damaged) — we will cover all return shipping costs
For returns due to change of mind — the customer is responsible for return shipping costs
Delivery fees are non-refundable under any circumstances
For large or oversized furniture items — please contact us to arrange a return pickup. Additional fees may apply depending on your location

We recommend using a trackable shipping method for all returns. Arbor Home Furniture is not responsible for items lost in transit during the return process.

7. In-Store Returns

If you purchased in-store or would like to return an item to our showroom, you’re welcome to bring it to:

📍 150 W Shaw Ave, Clovis, CA 93612

Please call ahead at 559-778-6718 to confirm return eligibility and schedule an appointment. All in-store returns are subject to inspection and approval.

8. Exchanges

We offer exchanges on a case-by-case basis within the 7-day return window. If you’d like to exchange an item for a different size, color, or style, please contact us and we’ll do our best to accommodate your request based on current inventory.

9. Cancellations

Before Shipment: You may cancel your order for a full refund if it has not yet been shipped or prepared for delivery. Please contact us as soon as possible at 559-778-6718.

After Shipment: Once an order has shipped or is out for delivery, it cannot be cancelled. You would need to follow our standard 7-day return process upon receipt.

Custom or Special Orders: Custom and special-order items cannot be cancelled once production or ordering has begun.

10. Contact Us

Have questions about a return or refund? Our team is ready to help.

📍 150 W Shaw Ave, Clovis, CA 93612 📞 559-778-6718 ✉️ [email protected]

We aim to respond to all inquiries within 1–2 business days.